Unspoken Language Services, Inc. Privacy Policy

Last Updated: September 12, 2023

1. Information We Collect

We may collect the following types of information when you interact with our Services:

a. Personal Information

• Account Information: When you register for an account, we may collect your name, email address, phone number, and other identifying details you provide.
• Payment Information: We collect payment information, such as billing address and credit card details, to process transactions. We do not store credit card details; these are handled by our payment processors.
• Communication Data: We collect the content of any communication you send to us, such as emails or messages, to respond to your inquiries or issues.

b. Non-Personal Information

• Usage Data: We collect information about how you interact with our Services, such as IP addresses, browser types, and device information.
• Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance your experience on our website and gather data for analytics.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To create and manage your account.
• To provide and improve our Services.
• To process transactions and manage billing.
• To send appointment reminders, updates, and other communications related to your use of our Services.
• To respond to your inquiries and provide customer support.
• To analyze usage patterns and improve the functionality of our Services.
• To ensure compliance with legal obligations and to protect the rights and safety of Unspoken, our users, and others.

3. How We Share Your Information

We may share your personal information with third parties under the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our Services, such as payment processors, hosting providers, and IT support.

b. Legal Obligations

We may disclose your personal information when required by law, such as to comply with a subpoena, legal process, or government request.

c. Business Transfers

If Unspoken is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.

d. With Your Consent

We may share your information with third parties if you provide explicit consent to do so.

4. Your Choices and Rights

You have the following rights concerning your personal information:

• Access and Correction: You may access and update your personal information through your account settings or by contacting us.
• Opt-Out of Communications: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. Please note that you cannot opt out of service-related communications.
• Cookies: You can manage your cookie preferences through your browser settings, though disabling cookies may affect the functionality of our Services.

5. Data Security

We take the security of your information seriously and implement industry-standard safeguards to protect your personal information. However, no system can be completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access to your account.

6. Data Retention

We retain your personal information for as long as necessary to provide you with our Services and to comply with our legal obligations, resolve disputes, and enforce our agreements. If you wish to delete your account, please contact us at admin@unspokenasl.com.

7. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The most current version of the policy will be posted on our website, and the “Last Updated” date will be revised accordingly. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Third-Party Links

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party services, and we are not responsible for their content or privacy practices. Please review the privacy policies of any third-party sites before providing any personal information.

10. International Users

If you are accessing our Services from outside the United States, please note that your information may be transferred to and processed in the U.S. By using our Services, you consent to the transfer of your personal information to the U.S. and the application of U.S. laws.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Unspoken Language Services, Inc.
Email: admin@unspokenasl.com
Phone: 888-280-0751
Address: 1370 Valley Vista Dr. Ste 200, Diamond Bar, CA 91765